Privacy Policy

Complexiti, Inc. ("Complexiti", "we", "our", or "us") understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits complexiti.ai (the "Site") and will only collect and use personal data in ways described here, and in a manner consistent with our obligations and your rights under applicable law.

Please read this Privacy Policy carefully. Your first use of the Site is deemed acceptance of this Privacy Policy. If you do not accept and agree with this Privacy Policy, you must stop using the Site immediately. We may update this Privacy Policy from time to time. Any changes will be posted on the Site immediately. We recommend you check this page regularly to stay up to date.

1.  About Complexiti

Complexiti, Inc. is an AI resolution platform for banking operations, headquartered in Chicago, Illinois, with offices in London, England. Complexiti deploys a single AI resolution layer — licensed as Core+ and extended through operational modules — that resolves the complex exceptions every banking system raises but cannot close.

2.  What This Privacy Policy Covers

This Privacy Policy applies only to your use of the Site. The Site may contain links to other websites. We have no control over how your personal data is collected, stored, or used by other websites and advise you to check their privacy policies before providing any personal data to them.

3.  Personal Data

Personal data means any data that relates to an identifiable person who can be directly or indirectly identified from that data. This includes information that, alone or in combination with other data, can be used to identify you as an individual.

4.  Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

(a)   The right to be informed about our collection and use of your personal data.

(b)   The right to access the personal data we hold about you.

(c)   The right to correct any personal data we hold about you that is inaccurate or incomplete.

(d)   The right to erasure — the right to ask us to delete your personal data.

(e)   The right to restrict the processing of your personal data.

(f)    The right to data portability — obtaining a copy of your personal data to re-use with another service or organisation.

(g)   The right to object to our use of your personal data for particular purposes.

To exercise any of these rights, please contact us using the details in Section 12.

5.  Personal Data We Collect

Depending on your use of the Site, we may collect some or all of the following personal data:

Information you provide directly:

—    Name

—    Email address

—    Telephone number

—    Job title

—    Business or company name

—    Industry

—    City, state, and country

—    Any information submitted through contact forms or demo requests

—    Records of any correspondence with us

Information collected automatically:

—    IP address

—    Browser type and version

—    Operating system

—    Pages visited and time spent on the Site

—    Referring URLs

—    Device information

Information from third parties:

—    Publicly available databases

—    LinkedIn and other professional networks

—    Joint marketing partners

6.  How We Use Your Personal Data

All personal data is processed and stored securely for no longer than necessary in light of the purpose for which it was collected. Our use of your personal data will always have a lawful basis — either because it is necessary for the performance of a contract, because you have consented to our use of your data, or because it is in our legitimate business interests. 

We may use your personal data for the following purposes:

—    Providing and managing your access to the Site

—    Responding to demo requests and enquiries

—    Supplying products and services to you

—    Sending communications you have opted into — you may unsubscribe at any time

—    Analysing Site usage to improve your experience

—    Carrying out our contractual obligations

—    Notifying you of changes to our products or services

—    Market research and product development

—    Complying with legal and regulatory obligations

We will never sell your personal data to third parties.

7.  Analytics Tools

To understand how visitors use the Site, we use third-party analytics tools that collect information your browser sends when you visit. These may include:

—    Google Analytics: https://policies.google.com/privacy

—    LinkedIn Campaign Manager: https://www.linkedin.com/legal/privacy-policy

—    HubSpot: https://legal.hubspot.com/privacy-policy

8.  Data Storage and Security

Your personal data is stored securely on servers located in the United States and United Kingdom. If you are accessing the Site from outside these jurisdictions, please be aware that your personal data may be transferred to, stored, and processed in these locations.

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data. However, no data transmission over the internet can be guaranteed to be completely secure. You submit personal data to us at your own risk. 

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

9.  Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with:

Service providers and contractors

Third parties who process data on our behalf to help us operate the Site and deliver our services, subject to appropriate data processing agreements.

Professional advisors

Legal, financial, and technical advisors who may access data in the course of their services.

Regulatory and legal authorities

Where required by law, regulation, or legal process.

Business transfers

In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. The new owner will be bound by this Privacy Policy.

All third parties with whom we share personal data are required to implement appropriate security measures and are prohibited from using your data for any purpose other than those specified.

10.  International Data Transfers

Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including the use of standard contractual clauses where required.

11.  Cookies

The Site uses cookies to facilitate and improve your experience. We use the following types of cookies:

Session cookies

Temporary cookies that are deleted when you close your browser. They track your movements within the Site during your visit.

Persistent cookies

Cookies that remain on your device between sessions, storing your preferences and settings for future visits.

Analytics cookies

Cookies placed by third-party analytics tools that help us understand how visitors use the Site.

You may disable cookies at any time by adjusting your browser settings. Note that disabling cookies may affect your experience on the Site.

12.  California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right of Access

You may request access to the personal information we hold about you, including the categories of information collected, the sources of that information, the purposes for which it is used, and any third parties with whom it is shared. You may make this request twice per 12-month period at no charge.

Right to Deletion

You may request deletion of your personal information, subject to certain exceptions where retention is required by law or necessary for legitimate business purposes.

Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

No Sale of Personal Information

Complexiti, Inc. does not sell your personal information to third parties.

To exercise your California privacy rights, please contact us at contact@complexiti.ai.

13.  Children's Privacy

The Site is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately at contact@complexiti.ai.

14.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with an updated date. We encourage you to review this Policy periodically.

15.  Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have any concerns about how we handle your personal data, please contact us:

Complexiti, Inc.

contact@complexiti.ai

Website: complexiti.ai

Chicago, IL  —  United States

London, England  —  United Kingdom