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Designing Human–AI Collaboration in SaaS

Complexiti

The next UI layer isn’t visual—it’s conversational

Feb 6, 2025

Lianne Cho

UX Researcher at Platform Labs

Back Home

Designing Human–AI Collaboration in SaaS

Complexiti

The next UI layer isn’t visual—it’s conversational

Feb 6, 2025

Lianne Cho

UX Researcher at Platform Labs

Back Home

Designing Human–AI Collaboration in SaaS

Complexiti

The next UI layer isn’t visual—it’s conversational

Feb 6, 2025

Lianne Cho

UX Researcher at Platform Labs

Electronic device

AI tools are shifting from automation to collaboration. In SaaS platforms, users don’t just consume output—they shape it through conversation, prompting, and shared control. Designing this interaction requires new mental models and interface strategies.

AI tools are shifting from automation to collaboration. In SaaS platforms, users don’t just consume output—they shape it through conversation, prompting, and shared control. Designing this interaction requires new mental models and interface strategies.

Electronic device
Moving Beyond UI Controls

Users expect tools to understand and respond, not just execute.

What Collaboration Looks Like

Shared goal-setting, task splitting, and assistive suggestions are key traits of effective human–AI workflows.

Best Practices

  • Build intuitive prompt interfaces

  • Set expectations for AI capabilities and limits

  • Visualise AI’s “thought process”

  • Offer fallback manual options

  • Teach users how to co-create with AI

Key Takeaways

  • Co-creation builds confidence in AI tools

  • Collaborative UX reduces user dropout

  • Natural language becomes the new design surface

  • Teaching moments improve feature adoption


Electronic device

The next UI layer isn’t visual—it’s conversational

The next UI layer isn’t visual—it’s conversational

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